Privacy Policy

Last updated: 8 May 2026

Contents

  1. Information We Collect
  2. How We Use Your Information
  3. Third-Party Services
  4. Data Storage and Security
  5. Your Rights
  6. Cookies
  7. Children's Privacy
  8. Changes to This Policy
  9. Contact Us

SUQO ("we", "our", or "us") is operated by CodePros and is accessible at suqo.ai. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform. By using SUQO, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

Information you provide directly:

  • Business name, owner name, email address, and phone number during registration
  • KYC (Know Your Customer) documents required for business verification
  • Subscription plan details you create within the platform
  • Subscriber records you add or that are generated through customer checkouts

Information collected automatically:

  • Browser type, device type, and IP address
  • Pages visited and actions taken within SUQO
  • Date and time of access

Payment information:

  • Transaction amounts, statuses, and timestamps
  • Payment method used (eSewa, Khalti, ConnectIPS, or manual)
  • We do not store card numbers or wallet credentials — all payment processing is handled by the respective payment gateways

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your SUQO business account
  • Process and track subscription payments on your behalf
  • Send SMS renewal reminders to your subscribers
  • Generate billing records and payment history
  • Provide customer support and respond to your queries
  • Improve the platform through usage analytics
  • Comply with applicable legal and regulatory obligations in Nepal

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Third-Party Services

SUQO integrates with the following third-party payment providers to enable digital payment collection. Each has its own privacy policy:

When your subscribers make payments through these gateways, their transaction data is governed by the respective gateway's privacy policy. SUQO only receives payment confirmation and transaction metadata (amount, status, timestamp).

We may also use analytics tools to understand platform usage. Any such tools are configured to respect user privacy and do not share identifiable data with advertisers.

4. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard measures including encryption in transit (HTTPS), access controls, and regular security reviews.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your account credentials private.

We retain your data for as long as your account is active and for a reasonable period after account closure as required by law or legitimate business purposes.

5. Your Rights

As a user of SUQO, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your account and associated data, subject to legal retention requirements
  • Withdraw consent for optional data uses at any time

To exercise any of these rights, contact us at [email protected].

6. Cookies

SUQO uses cookies and similar technologies to maintain your session, remember your preferences, and understand how the platform is used. These are functional cookies necessary for the service to operate correctly.

You can configure your browser to refuse cookies, but this may affect the functionality of the platform.

7. Children's Privacy

SUQO is a business platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has registered, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: