KYC verification
Know Your Customer (KYC) verification is a mandatory regulatory requirement for all sellers in Nepal. You cannot use any part of the seller dashboard until your KYC is verified.
[ Screenshot — KYC verification form ]
Mandatory access control (Sellers only)
KYC is the first thing you must complete after registering as a seller. If your account is not yet verified:
- Automatic Redirect: Any seller route you try to visit will automatically redirect you back to the KYC verification page.
- Restricted Actions: You cannot create products, manage customers, or record transactions until the verification is successful.
- Buyer Routes unaffected: If you use the same account to pay for other services (as a buyer), those routes remain accessible even if your seller KYC is pending.
Form fields & requirements
The KYC form requires the following details. Ensure all information matches your official documents to avoid rejection.
| Field | Required | Notes |
|---|---|---|
| Business logo | Optional | Image file (PNG/JPG), max 20 MB. |
| Business Email | Optional | Validated for format if provided. |
| Legal Business Name | Yes | Matches your registration certificate. |
| Contact Person Name | Yes | The person responsible for the account. |
| Business Address | Yes | Uses autocomplete for accuracy. |
| Tax Type | Yes | Choose between PAN or VAT. |
| PAN/VAT Number | Yes | Must be a valid 9-digit number. |
| Registration Document | Yes | Clear scan/photo of your business certificate. Max 20 MB. |
The verification process
- Log in to your seller account and navigate to the KYC form.
- Fill in the required business details accurately.
- Upload clear photos or scans of the required documents.
- Submit the form for review.
Review timeline
Our team typically reviews KYC submissions within 1-2 business days. You will receive a text message on your phone and dashboard would be accessible if you login to your account.
| Status | Meaning |
|---|---|
| Pending | Your documents are under review. |
| Verified | You are all set! You can now collect payments. |
| Re-Verification Required | There was an issue with your documents. Check the reason provided and resubmit. |
Note: Until your KYC is verified, you cannot access your dashbaord, create products/plans and receive payments.